Test Paper - referat engleza - Download referate

Descriere: TEST PAPER I I I) Answer these questions: 1. What personal qualities should yourself analysis cover? My personal qualities are: - confidence - there are many situations that demonstrate the level of confidence that I have in myself or my manager has in me. - creativity - there are many situations where I came up with creative solutions to many problems. - independent/self - starter is my ability to work independently. - pressure is my ability to work and to think under pressure . - responsibility - is the most significant skill (personal quality) what I have. 2. What are the functions of management ? The functions of management are : Planning. This managerial function concerns itself with anticipating the future and determining the best course of action to achieve organizational objectives.Organizing. Organizing is defined as the management function that blends human and material resources through the design of a formal structure of task and authority.Staffing. The staffing function concerns itself with recruiting, selecting, training, and assigning the right person to the right position within the organization.Directing. Guiding and motivating employees towards organizational objectives.Controlling. The final function of management is controlling wherein the organizations performance is evaluated to determine whether or not it is accomplishing it's objectives. 3 . What rating criteria are used to select a manager? The six criteria are used to select a manager: A. Leadership: The manager displays and promotes team development, facilitates training and continuously improves work processes. Sub-criteria: creates a vision, mission and goals for the unit; models leadership traits that empower others to exhibit leadership; facilitates continuous improvement; is consistent in communication and expectations of employees; encourages employee development. B. Decision Making/Problem Solving: The manager displays and promotes good judgment and uses sound decision-making and problem-solving skills.Sub-criteria: develops awareness of problems through open communication; uses decision-making and problem solving tools effectively; encourages decision making at the most effective/efficient level; proactive in dealing with problems; makes decisions that are timely, reasonabl